Before you call
Many support issues can be addressed by updating to the latest version of ProFile. Review our What's new in ProFile support article to ensure you are on the latest version.
Contact us by Live Chat
Live Chat support hours are Monday to Friday from 9:00 AM to 6:00 PM ET.
Click here to start a Live Chat session with a ProFile support agent.
Contact us by phone
Phone support hours are Monday to Friday from 9:00 AM to 6:00 PM ET.
Call us at 1-800-452-9970.
Post a question in the ProFile Community
Community questions can be posted 24 hours a day.
Post your question to the Community and get answers from other professional preparers.