Request for a reconfiguration following an update to version 2018.0.2

About C++ library updates

ProFile version 2018.0.2 automatically installs new versions of Microsoft C++ libraries for customers. These updates are required for users to access new features in ProFile and improve performance.

Configuration request

Users may encounter the following reconfiguration request: ProFile requires a quick reconfiguration. You will not be able to use ProFile until this reconfiguration is complete. Click Yes if you wish to proceed. Click No to cancel.

What causes this reconfiguration request?

If the C++ library install process is interrupted (e.g. a network issue) or a C++ library is being used by another application on the user’s computer at the time of the ProFile installation, the download of the library will be incomplete and an error will be encountered upon starting or using ProFile after updating.

What needs to be installed if an error is encountered?

ProFile users need to install up to three new versions of C++ libraries.

The following are examples of C++ libraries that may require installation:

• C++ 2010 (x86) Version 10.0.40219
• C++ 2012 (x86) Version 11.061030
• C++ 2013 (x86) Version 12.0.30501

How to install new C++ versions

1. Select Yes after the error message displays. The reconfiguration process starts. Users will see up to three update windows with requests to Repair.

2. Click Repair for each request. The installation completes.
3. Close and restart ProFile after all updates are made.

Note: If ProFile is a workstation install, apply fixes to both the server and individual PCs.

UAC Errors

If a ProFile customer encounters UAC errors during the redistributable update, accept by clicking OK on any related prompts.

Additional installation scenarios and fixes

If the above solution is not successful, try the steps below.

1. Close ProFile
2. Download the gpsetup.exe file from the ProFile download page.
3. Run the new gpsetup.exe file; the C++ library install process begins.
4. Click through all steps. The necessary C++ libraries download.
5. Close and restart ProFile.

If the issue still persists, uninstall and reinstall ProFile.

• A VC2010 issue affects DynamicPDF.
• A VC2012 issue affects the WPF Dialog (e.g., FeedbackSurvey, ProFileDialogFactory).
• A VC2013 issue affects the Chromium browser (e.g., any new web feature).