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ProFile users encounter "An error occurred when reading your license data" error

Issue

The following error message displays when launching ProFile:

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The error typically reads: "An error occurred while reading your license data. Please re-enter your license."

It is followed by an "EOle" error message:

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Resolution

These errors are caused by a corrupted ProFile license. It is necessary to rename some existing files.

  1. Navigate to the following directory on the computer: C:ProgramDataGreenPoint

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  2. Rename all files in the directory with the ".ecml" designation to "[FILENAME]_old.ecml".

  3. Rename the file "gp.dat" in the directory to "gp_old.dat".

  4. Rename the folder titled "BackupFiles" to "BackupFiles_old".

  5. Launch ProFile.

  6. Re-enter the latest ProFile license.

The error should be resolved and ProFile starts as per normal.

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