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Intuit

QuickBooks Desktop fields display black instead of white

If the field for QuickBooks Desktop displays black instead of white, perform the following steps to resolve the display issue:

Solution 1: Reboot your computer

Solution 2: Restart QuickBooks Desktop

Before reopening QuickBooks, check if it has been closed properly. Make sure QBW32.exe is not running in the background:

  1. Select the Windows Start button.
  2. On the search bar, type taskmagr then press Enter.
  3. Go to the Processes tab.In Windows 10: If it does not show tabs, select the More Details drop-down.
  4. Highlight QuickBooks (32-bit) or QBW32.exe then select End Process or End Task. If you do not find any instances of QBW32.exe or QuickBooks (32-bit), then QuickBooks have been closed properly.

Solution 3: Run reboot.bat to re-register your QuickBooks

Solution 4: Update your video card drivers to the latest release

  1. Press Windows key+R on your keyboard to open the Run command.
  2. Type dxdiag then press Enter.
  3. Select Display 1. Take note of what the Manufacturer/Model is.
  4. Download the necessary updates.

Solution 5: Change your Windows theme to Basic

  1. Right-click anywhere on your Desktop then select Personalize.
  2. Choose one of the Windows Basic Themes.
  3. Restart your computer.
  4. Open QuickBooks.

Solution 6: Edit the QBW.ini file

  1. Close QuickBooks.
  2. Press the Windows button.
  3. Copy and paste the correct file path on the search bar:
    Version File Path
    QuickBooks 2019 C:\ProgramData\Intuit\QuickBooks 2019\QBW.ini
    Enterprise Solutions 19.0 C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 19.0\QBW.ini
    QuickBooks 2018 C:\ProgramData\Intuit\QuickBooks 2018\QBW.ini
    Enterprise Solutions 18.0 C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 18.0\QBW.ini
    QuickBooks 2017 C:\ProgramData\Intuit\QuickBooks 2017\QBW.ini
    Enterprise Solutions 17.0 C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 17.0\QBW.ini

  4. Go to the end of the file, then copy and paste the following text into the file:[COLOURS]Classic=0
  5. Save the QBW.ini file.
  6. Open QuickBooks.

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