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Receiving a File Read Error when trying to open a return in ProFile

Description

Receiving a File Read Error when trying to open a return in ProFile.

 

This is caused by the language and keyboard settings as ProFile does not support foreign language packs. The default language has to be English and any non-English keyboards should be removed.

Go to Control Panel > Region and Language

Under the Location tab, ensure that the Current location is set to United States or Canada

Under the Administrative tab, click on Change system locale...

Under Region and Language Settings, select English (United States) as the Current system locale

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