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ProFile Help
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Receiving "invalid combination", "invalid offering code", or "invalid license number" errors in ProFile activation

Issue

One of the following error messages display when activating ProFile:

-"Invalid offering code", in conjunction with an error message of "Invalid combination"

-"Invalid offering code", in conjunction with an error message of "Invalid offering code. Parameter name: offeringCode"

-"Invalid license code", in conjunction with an error message of "Invalid license number. Parameter name: licenseNumber"

Resolution

1. Verify that the correct product code and license key has been entered in ProFile.

2. Select the About option from the Help drop-down menu in the top toolbar.

The About window displays.

3. Review the ProFile version (for example, ProFile Version 2018.0.2) listed in the window.

4. If the software is out of date, select the Check for Updates... option from the Online menu in the top toolbar.

5. Follow the steps to update ProFile to the latest version.

The error should be resolved.

If problem still exists, or if the software is already up-do-date, please contact customer service at 1-800-452-9970.

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