If Revenu Quebec receives embedded, password protected PDFs in CO-17 forms that cannot be opened or read, follow the steps below to resolve the issue.
Location of password protection features
- Choose Options and then Environment... from the drop-down menu in the top toolbar.
- Select the PDF tab from the Environment options window.
- The password protection features are located at the bottom of the window, titled Set User Password (Read and Print Only) and Set Owner Password.
Resolution
Preparers submittingCO-17 forms to Revenu Quebec should not use either of these password protection features for PDFs.
Those undertaking a CO-17 EFILE transmission should remove any PDF password protection, EFILE, and then reestablish PDF password protection to ensure that the transmission is successful.
Note: This issue impacts only CO-17 forms being submitted to Revenu Quebec. CO-17 forms that are password protected for clients are not impacted.