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The module folder and returns within it are duplicating

Issue

The module folder and returns within it duplicate in the ProFile directory.

The following screenshot illustrates the main ProFile directory folder containing all files.

Note the file path in the address bar is C:Users[USER NAME]DocumentsMy ProFile Data:

User-added image

Within the 2016T1 folder, there is another 2016T1 folder generated, containing the same files.

Note the file path in the address bar is C:Users[USER NAME]DocumentsMy ProFile Data2016T1:

User-added image

ProFile will read all the files from the higher-level 2016T1 folder, as well as the duplicate sub folder.

Resolution

Move the duplicate folder out of the directory to a different location on the computer.

Additional Resolutions

Duplicating returns may also be the result files of corrupted database files.

Review the article “Files are being excluded or incorrectly displayed in Classic Database or Client Explorer” for a resolution.

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