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Intuit

The option to purchase an OnePay Upgrade is not available

Description

When trying to purchase an OnePay return for the T1, T2 or T3 module, neither the toolbar nor the File menu offers the option to make the purchase.

The return has already been purchased:

Under the File menu, choose Properties and check the status and see if the return has already been purchased:

The return has to be carried forward and be newly repurchased

Check for an existing license/Trial license

Go to the Help menu, click on details and confirm that there are no licenses that may be nulling the OnePay process.

If the above does not work: please try File-> print

If the above does not work: please try File-> print to see if you get the Onepay wizard popup

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