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Intuit

Troubleshooting ProFile license issues

After purchasing a license for ProFile, customers may encounter several different errors.

Issue: License error occurred: No activatable units. Total activatable units equals 2. Activated units equal 2.

This error results from the license being activated the maximum number of times allowed.

Resolution

ProFile user needs to purchase a new license or use flexible licensing.

Issue: License error occurred: Invalid combination.

This error may result from a customer entering their product licence into a version of ProFile without the corresponding tax year included (e.g., entering a 2020 product license into a version of version of ProFile that only includes 2019 modules).

This error can also occur if there no internet connection.

Resolution

Update ProFile to the most recent version and/or connect the PC to the internet.

Issue: A ProFile license is corrupted

Note: C++ is not associated with this error.

1. Open File Explorer.

2. Type %programdata% in the address field.

The contents of the ProgramData folder displays:

User-added image

3. Rename the folder “GreenPoint” to “GreenPoint-old”.

Note: the .NET may need to be repaired or other connectivity issues resolution may apply. These may include the firewall, internet options, antivirus settings, and more.

Review the article “How to set up Internet Options if receiving error message when transmitting a return to CRA” to resolve access setting issues.

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