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Update ProFile by July 17, 2020 to avoid losing functionality

What is changing?

ProFile is moving a key support function to a new platform on July 17, 2020.

As a result, any ProFile users who are not on version 2019.5.0 or later will lose some existing key functionality.

What do I need to do?

Check to see what your current version of ProFile is:

1. Open ProFile. 2. Select the "About" option under the "Help" drop-down menu in the top toolbar. The "About" window displays. 3. Check the ProFile version is listed in the window (for example, 2019.4.5):


If you are using version 2019.5.0 or later, you’re all set. Please continue to use ProFile with full confidence.

If your version is earlier than 2019.5.0 you will need to update your version of ProFile as soon as possible.

Will I lose any data or returns if I don’t update in time?

No, there will be no loss of data or returns, only the functions listed below.

Impacted functions if not updated

  • you will not be able to purchase OnePay
  • you will lose access to some of the in-product links (for example the ProFile User Guide)

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