cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. Click here to learn more about upcoming webinars for ProFile.
Created with Sketch. Watch the recording of our ProFile eSignature Feature Demo.
ProFile Help
Intuit

Known Issues in ProFile

The following are known issues in the current release of ProFile.

Don't see your issue listed below? Search for other issues and errors on our ProFile Community and Support site. 

ProFile freezes for some Backup to Cloud users with “Unable to validate your online credentials” message

Issue

ProFile freezes for some Backup to Cloud users; an “Unable to validate your online credentials” message displays after a period of time.

Resolution

ProFile recommends logging out of Backup to Cloud and refraining from using the service while our product team investigates this issue.

T2125 comparative percentage of partner’s share displays 1000 times larger when carrying forward from TaxCycle

Issue

The T2125 comparative percentage of partner’s share displays 1000 times larger on the sheet than it should when carrying forward from TaxCycle.

Workaround

Remove the prior year data from the sheet and enter the prior year data manually.

Resolution

This issue will be fixed in a future ProFile release.

ProFile does not carry forward TaxCycle data for more than one S125 form

Issue

When carrying forward T2 returns, forms subsequent to the first S125 are not populated with TaxCycle data; only the initial form populates.

Workaround

Review the equivalent S125 forms in TaxCycle and enter the additional statements manually in ProFile.

Resolution

This issue will be fixed in a future ProFile release.

Icons and check marks in Windows Explorer don't display as expected

Customers encounter this issue when trying to verify the status of a return through Windows Explorer.

Click here to review the full issue description and workaround.

Related Information:

    Was this helpful?

    You must sign in to vote, reply, or post