The following issues were addressed in recent ProFile releases:
Backup to Cloud feature not working in ProFile
The Backup to Cloud feature is currently not working in ProFile. Users who upgrade to 2020.1.0 are unable to upload and download returns to the Cloud.
This issue was resolved in release 2020.1.1.
Incorrect provincial tax calculation for Saskatchewan residence with child care expenses
Provincial nonrefundable credits for Saskatchewan are calculating incorrectly by adding childcare expenses on to line 25 of form SK 428. Childcare expenses should not be added to SK428 non-refundable tax credits.
This issue was resolved in ProFile release 2019.3.5.
EFILE error #1003 displays as the result of a warning from the Planner
Some users may experience the warning message "Do not file this form as it is in draft. It will be available in a future release" when trying to EFILE a return. It displays as a warning in the auditor along with EFILE error #1003.
Option 1: This form is not required for EFILE. Sign off the warning and continue with the EFILE of the return.
Option 2: Navigate to the Planner and clear the error by selecting the Delete form option under the Form drop-down menu.
Note: the Planner typically comes out of draft around May, when the next year rates are available.
Some ProFile users encounter a “Code RC523: your software needs an update...'' error for T1PAD EFILE
Clear the error in the Auditor and EFILE again.
Variance feature not working on 2019 T1 returns
The Variance feature in ProFile is not working on 2019 T1 returns. The variance from 2018 returns displays as “0”.
The issue is expected to be fixed in the upcoming ProFile release 2019.3.0, targeted for mid-February.
Email rejection notice after transmitting a T5 slip in ProFile 2019.2.0
ProFile users receive an email rejection notice after a T5 slip is transmitted to CRA using ProFile version 2019.2.0.
The email notice reads: “We are unable to process your submission because it does not conform to our specifications….”
This issue was fixed in ProFile release version 2019.2.5.
2018 T3 trust return calculating an incorrect Ontario basic additional tax.
The 2018 T3 trust return is calculating an incorrect Ontario basic additional tax for minimum tax purposes due to an incorrect percentage in Chart 2 of the T3 Ontario form. It is calculating 11.5% of line 48 of Schedule 12 when it should be 33.67%.
Tax Year 2019 print issues related to the T1Adjustment, comparative, and T183 forms are resolved.
Tax Year 2018 print issues related to the T1Adjustment, comparative, and T183 forms are resolved.
T2 RSI warning #0070004 displays on Part 4, table 1 of Schedule 7
An RSI warning may appear on line 2 at Part 4, table 1 of Schedule 7 once line 1 is completed. This prevents EFILE from completing.
Click here to review the full support article.
S5SK (S411) form produces inaccurate numbers when printed as PDF
The S5SK (S411) form currently available in ProFile is an incorrect version. As a result, some numbers may be inaccurate when PDF printing the form.
Click here to review the full support article.
TP1IncomeTax is using incorrect dividend tax credit
An incorrect dividend tax credit is used in the calculation of Quebec special tax on split income (line 4 on TP1 Income tax form) when the taxpayer has Eligible or Ordinary dividends subject to TOSI.
T5 Slip Foreign Country Name Notice
We’ve heard from a few customers that reminder message for the “Name of foreign country” field on the T5 slip may not be visible to all.
The message is to remind users to choose a country when a client is reporting the foreign income or foreign tax paid on the boxes:
- foreign tax paid (box 16) or,
- foreign income (box 15) or,
- foreign source equity linked notes interest (box 30)
Click here to review the full issue description.
NS428 incorrectly calculates spousal amount.
Nova Scotia Tax and Credits form (NS428) is calculating spousal credits when a client’s marital status is changed in the year to “divorced” but at no point they were married or common-law.
Click here to review the full issue description and resolution.
ProFile users encounter an error when using the “Import RQ Data” feature.
The "Import RQ Data" feature is currently not available in ProFile.
Click here to review the full issue description and estimated resolution time.
ProFile 20 license issue fixed
Previously, customers could not activate two ProFile 20 licenses on the same computer.
This release allows customers to have two ProFile 20 licenses of different years activated on the same computer.
ProFile 20 unused 2017 credits issue fixed
Previously, customers could not use any unused 2017 ProFile 20 credits after a license expired.
This release allows customers to use the un-used credits of the previous and current years.
This release contains multiple bug fixes for the ProFile Systems that affected T2 print.