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What was fixed in recent ProFile releases

SOLVED•by Intuit•Updated July 07, 2023

The following issues were addressed in recent ProFile releases:

T3010 does not calculate

Issue

No field is being carried forward to or calculated on the T3010 (Registered Charity Information Return) in the 2022 FX/Q module in the 2022.5.0 version of ProFile.

Workaround

Call ProFile Customer Success at 1-800-452-9970 for assistance with a workaround for this issue.

Exemption calculates tax unexpectedly on UHT2900

Issue

UHT2900 calculates the Underused housing tax owing in Part 8 when an exemption is claimed on the form. When an exemption is selected for Part 4 line 405, Part 5 line 505, or Part 6 line 605, tax owing should be calculated as 0 (zero).

Workaround

If YES is selected for Part 4 line 405, Part 5 line 505, or Part 6 line 605, an exemption applies. Override Part 8 Line 8A to 0.

Some FX/Q files with T4 slips are experiencing slowness

Issue

Certain FX/Q files with T4 slips/return are experiencing slowness.

As a result, data in the file is corrupted.

Workaround #1

  1. Navigate to the INFO form.
  2. Select Yes in the Activate Quebec Forms option under the Filing section.

PCG_CA_EN_02282023_1.PNG

  1. Select F2 to remove the override.

The Activate Quebec forms option is now set as No again.

PCG_CA_EN_02282023_2.PNG

The slowness issue should be resolved.

Workaround #2

This workaround requires the user’s awareness as to where the data is entered in the corrupted FX/Q T4 files.

  1. Open the corrupted FX/Q T4 file.
  2. Create a new blank FX/Q return at the same time.
  3. Select Tile horizontally or Tile vertically (available in versions 2022.3.0 and later) from the Windows menu or select the shortcut to view both returns side-by-side.
  4. Open the INFO form in the corrupted FX/Q T4 file.
  5. Select Copy Form from the Edit menu.
  6. Navigate to the new FX/Q T4 file and open the INFO form.
  7. Select Paste Form from the Edit menu.

T2125 comparative percentage of partner’s share displays 1000 times larger when carrying forward from TaxCycle

The T2125 comparative percentage of partner’s share displays 1000 times larger on the sheet than it should when carrying forward from TaxCycle.

Workaround

Remove the prior year data from the sheet and enter the prior year data manually.

Resolution

This issue was resolved in a recent ProFile release.

T2 Line 565 Additional tax on banks and life insurers is calculated unexpectedly

Issue

Additional tax on banks and life insurers from Schedule 68 Is calculated unexpectedly and flows to T2 Line 565 incorrectly. This issue affects corporations other than banks and life insurers with tax years ending on or after April 7, 2022.

Workaround

Override Schedule 68 Line 250 to a value of 0 (zero) if the corporation is not a bank or life insurer. Save and re-open the T2 file.

Resolution

This issue was fixed with a ProFile patch release.

T2 2019-2022 module does not carry forward S8/S8Class data to 2020-2023 module

When carrying forward a T2 2019-2022 module ProFile file to T2 2020-2023 module, no data is carried forward to S8/S8Class in the new file.

Workaround

  1. Make a copy of the T2 2019-2022 module source file for carry forward purpose only.
  2. Open the new file.
  3. Select the option Properties under the File drop-down menu.
  4. Change the client status, EFILE status, AT1 Status, and CO-17 Status to 0.Unknown.
  5. Save and close the file.
  6. Re-open the file.
  7. Select Yes when ProFile prompts the question Do you wish to load the file in the 2020-2023 module?.
  8. Right-click on a form and select the option Carryforward from the menu.

Resolution

This issue was fixed in ProFile release 2022.2.0.

MR69 contains incorrect data in T1/TP1 module

Issue

In the 2021 T1/TP1 module, the MR69 contains incorrect data for line 1b - Social Insurance Number (SIN) and line 2b - First Name.

This issue affects MR69 electronic submissions (even when a “successful” confirmation message is received) and paper filing with barcodes to Revenue Quebec.

Impact

Customers could experience delays in authorization or power of attorney approval from Revenue Quebec.

Workaround

Contact ProFile Customer Support to have the issue resolved for existing ProFile versions.

Resolution

The issue was fixed in ProFile release 2021.4.7.

RL18Consolidated slip (Security Transactions) prints incorrectly for 2021's FX module

Issue

FX 2021 module’s RL18Consolidated slip (Security Transactions) prints six pages per slip and does not skip pages without no data.

Workaround

Disregard the pages that have no data.

Resolution

This issue was resolved in ProFile release 2021.3.0.

MRQ errors encountered when filing TP1 via NETFILE

Issue

When using NETFILE for TP1, users encounter an MRQ HB0450 and MRQ HB0470 error where Line 438 shows a value of $36.

Workaround

If line 438 is showing a value of $36, override line 438 to a value of $37 on the TP1 form.

Resolution

This issue was fixed in ProFile release 2021.3.5.

Incorrect general tax reduction in 2021 T2 module

Issue

T2 jacket calculates an incorrect General tax reduction for CCPCs with aggregative investment income. Correct the amount on Line F, “Aggregate investment income…” by replacing with the amount from Line 440.

Resolution

This issue was resolved in ProFile release 2021.2.0.

Adjusted aggregate investment income on T2 jacket is not retained when re-opening a file in 2019-2021 module

Issue

When reopening a 2018-2021 module T2 file in the latest 2019-2021 module, the adjusted aggregate investment income (the filing corporation only) is not being retained, resulting in a potentially incorrect calculation on line 417 of the T2 jacket.

Workaround

Re-enter the adjusted aggregate investment income of the filing corporation for line 417 of the T2 for Passive income business limit deduction.

Resolution

This issue was resolved in ProFile release 2021.0.5.

ProFile users encounter an error 449 when electronically filing T1134, T1135 and T106 returns

Issue

Some users experienced an error 449 when electronically filing forms T1134, T1135, and T106 returns in the latest T2 module (2019-2021).

This error was due to a technical issue with CRA.

Resolution

This issue was resolved by CRA.

2020.5.0 Fixes

CO-771 is using an incorrect small business deduction (SBD) rate

Issue

Form CO-771 is using the 2020 small business deduction rate of 6.5% for the 2021 tax year instead of the correct rate of 7.5%.

Workaround

If your tax year ends in 2021 and is entitled to the SBD rate, override line 98e of CO-771 from a value of 6.5% to a value of 7.5%.

Resolution

This was resolved in 2020.5.0.

2020.4.7 Fixes

Customers encounter an incorrect inclusion rate value on form QS4 for T2

Issue

The inclusion rate percentage shown on form QS4 for T2 should be 50, instead of 0.0050.

Workaround

When requesting a capital loss carry back, override the displayed inclusion rate to a percentage of 50 to get the correct calculation.

Resolution

This issue was fixed in ProFile release 2020.4.7.

2020.4.1 Fixes

Some English-language CO17 forms do not display new fields and boxes

Issue

Some English-language CO17 forms revert to older government versions. As a result, new fields and checkboxes do not display in the PDF for ProFile versions 2020.3.5 or later.

The impacted forms include:

  • CO1029836DA.pdf
  • CO1029836SM.pdf
  • CO11592v2.pdf
  • CO1027.pdf

This issue only impacts the client copy and has no impact when sending the form(s) to MRQ or using EFILE.

Workaround

If a user has printed a return with one of more English forms from the list using ProFile version 2020.3.5 or later, re-print the return using ProFile’s upcoming release.

Resolution

This issue will be resolved in an upcoming ProFile release.

Some English-language CO17 forms do not display instruction updates

Issue

Some English-language CO17 forms revert to older government versions. As a result, instruction updates do not display in the PDF for ProFile versions 2020.3.5 or later.

The impacted forms include:

  • CO1029.8.36.DASum.pdf
  • CO1029836PM.pdf
  • CO1029836TM.pdf

This issue only impacts the client copy and has no impact when sending the form(s) to MRQ or using EFILE.

Workaround

If a user has printed a return with one of more English forms from the list using ProFile version 2020.3.5 or later, re-print the return using ProFile’s upcoming release.

Resolution

This issue will be resolved in an upcoming ProFile release.

Some English-language CO17 forms do not print

Issue

Some English-language CO17 forms do not print if using ProFile version 2020.3.5 or later.

The impacted forms include:

  • CO1029833CS.pdf
  • CO1029833CSSupp.pdf
  • CO1029836II.pdf
  • CO1029836IISupp.pdf
  • CO1029836IK.pdf

Workaround

If a user has printed a return with one of more English forms from the list using ProFile version 2020.3.5 or later, re-print the return using ProFile’s upcoming release.

Resolution

This issue will be resolved in an upcoming ProFile release.

2020.3.5 Fixes

T1 EFILE error when filing with T1163

Issue
A payload binding error displays when there is no participant email address provided on the T1163.

Workaround

Enter the participant email address on the T1163 prior to EFILE of the T1.

Resolution

This issue was fixed in a recent release of ProFile.

Tax summary is appearing blank on ProFile

Issue

2020 T1 Tax summary is appearing blank in ProFile for some tax preparers.

Workaround

  1. Select the option Module… from the Options drop-down menu in the top toolbar.
  2. Select the Disclaimer tab.
  3. Uncheck the checkmark in the Standard Disclaimer section.

Resolution

This issue was resolved in ProFile release 2020.3.5.

T1 Comparative Summary prints first page blank

Issue

The first page of Comparative summary in T1 2020 prints blank with just a header on top.

Workaround

Follow these steps to change the font scaling to 90 percent.

Resolution

This issue was resolved in ProFile release 2020.3.5.

2020.3.1 Fixes

TP59 line 56 computes incorrect amount

Issue

TP1 form TP59 shows amount of expenses for home employment instead of other employment.

Workaround

Follow these steps to work around this issue.

Resolution

This issue was resolved in ProFile release 2020.3.1.

2020.3.0 Fixes

Some CO-17 values are not transmitted to RQ during Internet filing

Issue

In the ideal state, values from CO-17 forms and an embedded PDF (of the used forms) are transmitted to Revenu Québec (RQ) when Internet filing.

However, values in CO-1029.8.36.DASum (Part 4 - 6.3 OR lines 60 - 121) are currently not transmitted to RQ during Internet filing. The embedded PDF of CO-1029.8.36DA and CO-1029.8.36.DASum are transmitted to RQ correctly as expected.

Workaround

If RQ inquires about CO-1029.8.36.DA Part 4 - 6.3, users can resolve the inquiry by mailing a printed copy of CO-1029.8.36DA and CO-1029.8.36.DASum to RQ.

 Resolution

This issue was resolved in ProFile release 2020.3.0.

ProFile does not carry forward TaxCycle data for more than one business statement and comparative form

Issue

When importing additional business statements such as T2125#2/776#2, #3, etc., TaxCycle data only carries forward for the first copy; subsequent copies are created as blank. The same behaviour occurs on the statement comparative forms.

Workaround

Review the TaxCycle statements and enter the additional statements manually.

Resolution

This issue has been resolved.

Form CO-1029.8.35 provides an incorrect multiplication factor

Issue

In form CO-1029.8.35, when boxes 10d, 10h, and 10g are checked, line 48 shows an incorrect multiplication factor of 2.5, instead of 2.0833.

Workaround

Users can override line 48 to 2.0833.

Resolution

This issue was resolved in ProFile release 2020.3.0.

2020.1.0 Fixes

Backup to Cloud feature not working in ProFile

Issue

The Backup to Cloud feature is currently not working in ProFile. Users who upgrade to 2020.1.0 are unable to upload and download returns to the Cloud.

Resolution

This issue was resolved in release 2020.1.1.

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