What is a cheque writer return?

A cheque writer return occurs when your customer’s bank returns their payment, meaning the transaction was not successfully processed.

Why did I receive a cheque writer return?

You might see a cheque writer return if:

• Your customer doesn’t have enough funds in their bank account.
• There was a mistake in the bank info when the payment went through.
• Your customer requested a stop payment on the cheque before it processed.

What happens if the payment was already deposited?

If the payment was already deposited into your account:

• We may debit your bank account within 1 to 2 business days of the return.
• A $10 fee will apply to the debit.
• We will send you an email to notify you of the return and the fee.

What to do about a cheque writer return

How do I handle a cheque writer return?

Let your customer know the payment wasn’t processed and see if they entered the correct account info. If everything’s correct, you can resend the invoice or ask for another payment method.

To resend the invoice:

1. Go to All apps , select Sales & Get Paid, then select Sales transactions (Take me there).
2. Find the invoice to resend.
3. You can add a message on the invoice to let the customer know the payment didn’t go through the first time.
4. Select Save and send.

Money movement services are provided by Intuit Canada Payments Inc.