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Intuit

New QuickBooks Time team member most frequently asked questions

Q: Will the QuickBooks Time mobile app drain my phone battery?
A: Since QuickBooks Time does not run continuously, it uses a tiny amount of your mobile device's battery power. The exact amount varies by:

  • Device (iOS devices attempt to sync for shorter durations than Android.)
  • How often you change location (if your company's QuickBooks Time account administrator has turned the GPS tracking feature on)
  • How often you clock in, switch jobs or customers, and clock out
  • How often a sync is performed

Q: How much data does the app use?
A: The exact amount of data used varies by:

  • Device (iOS devices attempt to sync for shorter durations.)
  • Connection (When connected to WiFi, no data is used.)
  • How often you change location
  • How often you clock in, switch jobs or customers, and clock out

Because it can vary, check the exact data usage in your mobile device:

  • Android:
    1. Tap Settings, then select Apps.
    2. Select Application manager and scroll down to QuickBooks Time.
  • iOS: Tap Settings, then select Cellular and scroll down to QuickBooks Time.

Q: Can you track my location when I am off the clock?
A: The system only tracks your GPS location (if your account administrator turns this feature on) while you are on the clock. There is no way for us to track you while you are on a break or clocked out.

Q: What happens if I forget to clock in or out?
A: If your company's QuickBooks Time account administrator has granted you the "Manage my timesheets" permission, you can adjust your clock-in and out times. If your manager has been granted the "Manage user accounts" permission, they can do the same. Account administrators can also make those adjustments.

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