Classic Database filters are on, but files are missing or incorrectly displayed. For example, they might be displayed under the wrong name, or may be duplicated.
Client Explorer filters are on (e.g. EFILE status=accepted), but files that don't match the criteria display or are excluded.
Clear and reindex the database
Clear either your Classic Database or Client Explorer and then reindex your client files.
Clear issues using Classic Database
1. Select the Index button in the Classic Database window.
2. Select the Clear button on the File Index window.
3. Select the Yes button when prompted on the Confirmation window.
4. Select the Cancel button on the File Index window.
5. Select the X icon in the top-right corner of the Classic Database window; the window closes.
6. Open the Database and re-index.
7. If the issue persists after re-indexing, exit ProFile and continue with the steps in the Delete Database Files section of this article.
Clear issues using Client Explorer
1. Select Database... from the Option top toolbar menu in ProFile.
2. Select the Clear button on the Database/Client Explorer Options window.
3. Select the OK button on the Clear Database? window.
4. Open the Database and re-index.
5. If the issue persists after re-indexing, exit ProFile and continue with the steps in Delete Database Files below.
Delete the Windows database files
- Exit ProFile.
- Navigate to the My ProFile Data folder. The default location for the folder is:
C:\Users\[USERNAME]\My Documents\My Profile Data\Database
If you’re using Classic Database
- Identify the year and module that you wish to clear and find in the list (for example, 2019T1.GDT and 2019T1.GIX).
- Select and move all files to a different location. ProFile recommends creating a new, temporary folder on your desktop for the files.
- Open ProFile. New .GDT and .GIX files generate automatically.
- Reindex all of the desired modules and years in the Classic Database.
- Rerun queries if you were using them.
If you’re using Client Explorer
- Delete all files with an extension of .FF2.
- Open ProFile. New .GDT and .GIX files will generate automatically.
- Reindex the database in Client Explorer.
- Rerun queries if you were using them.