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Returns are missing from the database (Client Explorer and Classic Database)


Returns are missing from the Client Explorer and Classic Database.


Refer to the article Files are being excluded or incorrectly displayed in Classic Database or Client Explorer for resolution.

Additional Resolutions

Under the View option, select the All Clients designation.

User-added image

If a pre-set filtered view is already set, the filter excludes returns that do not meet the specified criteria.

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