All of our sales tax data is gone. Has this happened to anyone else?

Kirsten Pedersen · ‎March 03, 2026

We have been using the sales tax module in QBO without issue for about a year. When I logged in today, all of our data was missing from the sales tax overview and I'm being prompted to set it up. I can still see sales tax rates available for bill and invoice entries but I can't see them in the overview. All of my sales tax payments and filings are gone and appear to be missing from the GL as well. Has this happened to anyone else? How do I recover this data?

KiazzymaeC · ‎March 04, 2026

Hi Kirsten,

We're aware of the situation, and our engineers are working to restore full functionality as soon as possible. In the meantime, you'll want to log out and back in or try a different browser to restore the missing sales tax column.

For any transactions created yesterday between 8:45–11:15 AM PT, you'll also need to open and re-save them to update the tax amounts.

If the issue persists, please reach out to our QuickBooks Online Live Support team for immediate assistance.

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All of our sales tax data is gone. Has this happened to anyone else?

All of our sales tax data is gone. Has this happened to anyone else?

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