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Cmon333
Level 1
posted
‎June 08, 2024 12:37 PM
last updated ‎June 08, 2024 9:37 AM

Android app missing exclude/delete function for duplicate transactions

While attempting to import some older transactions with tech support, we added them twice, now the duplicates are showing up on the app, but not the online version.

I found an official article explaining I could delete or exclude them, but once selected, I only have the option to mark the transaction as personal or business.

How can I resolve this? I have tried a fresh install of the app but the duplicates keep coming up.

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1 Comment 1
JamesM4
QuickBooks Team
QuickBooks Team
‎June 10, 2024 09:41 AM

Android app missing exclude/delete function for duplicate transactions

Hi Cmon333,

 

Thanks for reaching out to us here. It's vital you get the help you need with QuickBooks. Rest assured, I'll be happy to steer you in the right direction so you're on the right direction with achieving your goals.

 

Based on what you've shared above, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support. 

 

Feel free to keep me posted on how you make out. I'll be here.

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