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randal2
Level 1

Anyone else having issues connecting to Scotiabank?

It’s been over a month since I could last connect and reconcile properly. Intuit has said it’sa known issue. Anyone rose having this problem?
9 Comments
AddieC
QuickBooks Team

Anyone else having issues connecting to Scotiabank?

Hi there, 

 

I know how convenient it is to be able to connect your bank and credit card accounts to QuickBooks Online. The bank feeds are a huge time-saver, and I want to make sure you're able to take advantage of this awesome tool. I'll help shed some light on the current situation with Scotiabank. 


Our engineers are continually working on restoring the connection with Scotiabank to get our users back on track with their reconciliations and data entry. It's at the top of their priority list, and we've got all hands on deck to get this back on track.

 

I can appreciate that your time is very valuable, and you need to move forward with your bookkeeping. I recommend manually importing your bank transactions using a CSV file in the meantime, so you don't miss out on your reconciliations. Here's more information about the process and how it works: Manually upload transactions into QuickBooks Online.

 

If you'd like to be added to a list of impacted accounts, please reach out to our tech support team. I want to make sure you're the first to know when this issue has been resolved. 

Cheers. 

Chris Anderson1
Level 1

Anyone else having issues connecting to Scotiabank?

Yes I am having this problem as well on July 7, 2020.

AddieC
QuickBooks Team

Anyone else having issues connecting to Scotiabank?

Hi Chris. Thanks for joining the discussion about Scotiabank and the bank feeds in QBO. The issue mentioned by the original poster has now been resolved, and you should be able to connect with Scotiabank without any issues. 


If you're having trouble connecting your account, I'd recommend completing some browser troubleshooting. 

Try clearing the cache and cookies in your browser to remove any stored Internet files that may have built up in the background of your browser. Here's how to do that: Clear cache and cookies to fix issues when using QuickBooks Online

 

If the issue persists, try using an Incognito window in Google Chrome. This is a private browser that doesn't get impacted by cache and cookies. Here's how to do it: Browse in Private.

 

You should also try using an alternative browser all together. 

 

If you're still experiencing connection issues, please reach out to our tech support team so an agent can investigate this further for you. 


Take care. 

randal2
Level 1

Anyone else having issues connecting to Scotiabank?

Hey Chris. I was having trouble again with scotiabank too. I haven’t checked today but it was acting up. 

sometimes it’s because you have a prompt to accept on the site.  Try logging in to scotiabank directly. 

they did switch to a new login screen so I’m wondering if that’s part of the problem. 

AddieC
QuickBooks Team

Anyone else having issues connecting to Scotiabank?

Hi randal2, and hello again to you, Chris. As the day progresses, we're hearing more reports of users unable to connect with Scotiabank. Our engineers have been made aware of this and they've got all hands on deck working to restore connection. I can assure you that this is at the top of the priority list, and I'm confident they'll have this sorted out very soon. If you'd like to be added to the list of impacted accounts, please reach out to our tech support team directly. 

 

Hope this helps. 

 

Cheers.

ElenaConfetti
Level 1

Anyone else having issues connecting to Scotiabank?

I am on day 3 of not being able to connect QBO to Scotiabank. I’ve cleared the cache and still have no luck. Any other quick fixes??? This is really messing with our business.

AddieC
QuickBooks Team

Anyone else having issues connecting to Scotiabank?

Hi ElenaConfetti. I can certainly appreciate that being temporarily unable to connect to your ScotiaBank account has interrupted your workflow. Our engineers are working diligently to restore connection so that you can get back to business as usual. I can assure you that this is our top priority at the moment. 

 

In the meantime, I'd suggest manually uploading your transactions for the last 3 days using the steps in this article: Manually upload transactions into QuickBooks Online

 

I'm confident that a resolution will be available very soon.

Kclifford
Level 1

Anyone else having issues connecting to Scotiabank?

Hello.  I am looking to the actual first time connection from Scotiabank Cayman to Quickbooks online.  Can anyone please help?  Thanks.  

LauraAB
QuickBooks Team

Anyone else having issues connecting to Scotiabank?

Hello Kclifford,

 

Welcome to this thread, and thanks for sharing that you're hoping to connection Scotiabank Cayman to your QuickBooks Online account. I know how useful the bank feed connections are and I'm excited for you to take part in using them. I can help with this.

 

One of the most effective ways to determine if your bank can be connected to QuickBooks Online is by using the web address for your bank's website to search for the connection in product. Since QuickBooks Online uses the website and your bank details as a portal to access your transactions, using the website URL to search ensures that you have the right connection. Here's what I mean.

  1. Select Transactions or Banking from the left menu.
  2. Choose Connect Account.
  3. Copy and paste the web address for your bank into the search bar on the Connect an account page.
  4. Select the connection if there is one.
  5. If there isn't a connection, click Request instead to fill out the details to request your bank is added.

If you do have a connection available for Scotiabank Cayman, that's great! If not, please use the Request option instead. There isn't a timeline on when or if the connection may be established, but in making the request, you alert our team that you'd like to see that connection option. Until the option is available, manually uploading your transactions instead will ensure you stay on top of your work.

 

If you do have a connection available and that's where you're running into trouble, please try the troubleshooting recommended in this thread, such as clearing cache and using a private browser window. These steps help make sure the cloud is operating smoothly and able to retrieve your data.

 

In the event you're still having trouble, connecting with a member of our support team is best. Since you mention Scotiabank Cayman, I'm thinking there's a possibility that you're not using QuickBooks Online Canada. To make sure you're connecting with the appropriate support team for your product if you're not using the Canadian version, check out this link: Choose country. Select the country for the version of QuickBooks you're using, which will take you to the appropriate page for your area, and you'll be able to see the support options.

 

To touch base with QuickBooks Online Canada support, here are the options.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social MediaFacebookTwitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

I hope this has been helpful!