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Anyone else having troubles connecting Desjardins VISA to Quickbooks?

 
1 Comment
QuickBooks Team

Re: Anyone else having troubles connecting Desjardins VISA to Quickbooks?

Hi there, @info314.

 

We haven't received any issues reported by other users when connecting Desjardins Visa to QuickBooks. However, I'll be right here to help you today so you'll be able to connect your card to QuickBooks successfully.

 

First, to give you the right amount of information, may I know if you've receive any error message when trying to connect your account? For now, to help us narrow down the cause of this unexpected behavior, you can try logging in your account using a private browser and connect your account from there. To access your account using a private browser, you may use either of these shortcut keys:

 

  • Google Chrome, press CTRL  Shift N
  • Mozilla Firefox: press CTRL  Shift P
  • Internet Explorer: press CTRL  Shift P
  • Safari: press Command Shift N

If it works fine using a private browser, may need to clear the cache of the regular browser you're using. The cache can be bogged down with older data which causes performance issues while working with QuickBooks Online (QBO). 

 

If the problem continues, you may connect your account by using/entering the bank's URL on the search field. Here's how:

 

  1. Click on Banking at the left pane.
  2. Click on Add account.
  3. Enter the bank's URL on the search field under Connect your bank or credit card to bring in your transactions.

You can check this article for additional reference: Connect bank and credit card accounts to QuickBooks Online .

 

If the same thing happens, you may need to get in touch with our Support Team to check and investigate this further securely. For the support's contact information, you may check it here: https://quickbooks.intuit.com/ca/support/.

 

Stay posted if you have any other banking questions. I'll always be here to help you!