Hi there, ravi15. To successfully upload your document, you just need to verify that your file meets the specific requirements.
Here are some specific requirements:
- Open the file on your computer first. If it opens quickly and the text is legible, the file is healthy. If it loads slowly or shows a "Format Error," QBO will reject it.
- For PDFs, ensure all active form fields or digital signature boxes are "flattened." Saving the document as a Standard PDF helps avoid script errors during upload.
- Ensure the filename does not contain symbols such as brackets, slashes, or extra periods .
If the submitted certificate doesn't appear after uploading, refresh your browser. This reloads the content from the server to show the most up-to-date version.
You can also try using a different browser or Incognito mode to bypass technical restrictions or website display issues.
If the issue persists, contact QuickBooks Live Support. They can deep dive into the technical root cause to provide a personalized resolution.
If you have additional questions, feel free to comment below.
