Hi wilmabedeau,
Running payroll in conjunction with QuickBooks Online is the best way to streamline your bookkeeping to stay organized. It's vital that you're able to run payroll without running into any issues. I'd be happy to explain what's happening here.
Our engineers have recently been made aware of an ongoing issue regarding Payroll and QBO, where users are experiencing a spinning wheel while getting the message, "Gathering Payroll Details". It sounds like this is what you're experiencing on your end, and I can assure you that this is being looked into and worked on.
If you'd like to be added to the list of impacted accounts, you can reach out to our tech support team. This will place you on the list to receive live updates from our engineers so that you're the first to know when it's been resolved. I'm confident the team will have this back up and running in no time.
Cheers.
