Hi amit6,
Thanks for bringing this to my attention. What you describe is a problem that can occur for bank feed connections from time to time in QuickBooks Online, so I want to make sure that this is properly addressed so it can get fixed up. I'm here to help you get back on track.
It's good to hear that you already connected with your bank to ensure there are no issues there and that you've taken troubleshooting steps with a member of our team, including clearing browser cache, reentering your login credentials for the bank, and restarting the computer. Other troubleshooting steps I recommend are clicking the Update button on the feed (it'll be closer to the upper right of the page) as well as trying that step and reentering login information in a private browser as well as another browser type. These steps help us ensure that there are no strange cache or browser issues causing the problem.
If those steps aren't working, however, our support team should take a closer look at this by reviewing our back end system for any errors and checking if we need to create an engineering ticket for the problem. For that reason, I encourage you to reach out again to our support team to go over this. There are a few ways you can get in touch, so feel free to go with whichever is best for you.
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
If you're still running into trouble with support, don't hesitate to let me know, and I'll see what I can do to assist further. Take care!
