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valerie49
Level 1

Bank feeds have not been updating last 2 days.

Clicking update is not updating bank feeds.

2 Comments 2
MariaSoledadG
QuickBooks Team

Bank feeds have not been updating last 2 days.

There are several reasons why your bank feeds may not be updating in QuickBooks Online (QBO), Valerie. This may be due to your bank's side that needs your attention, or if you need to update credentials in QBO.

 

But before proceeding, may I know the name of your bank? This will help pinpoint the root cause of the issue and offer accurate guidance to resolve the problem.  

 

To determine whether the problem is related to your bank, sign in to your bank’s website to check. If you can sign in to your bank's website, it's a strong indication that there isn't a major connectivity issue. Next, take the following steps on your bank's website:
 

  1. Review Account Notifications or Alerts: Check your account for any messages or alerts that may require action, as these could disrupt the connection between QuickBooks and your bank.
  2. Check for Display Issues: Navigate to your bank's website to ensure everything loads properly. Display errors or broken elements on the website can prevent QuickBooks from downloading new transactions.
  3. Stay Updated on Security Protocols: Monitor your bank's website for any recent security updates or changes (e.g., password policies, two-factor authentication requirements) that could affect the syncing process with QuickBooks Online.

If no external issues are found, we can refresh the connection details. 

 

  1. In the Bank transactions page, select the account card for the bank account you’re working on.
  2. Select Edit, then select Edit account sign in.
    edit.pngedit1.png
  3. Enter your updated bank information.
  4. Click Save and connect.

 

For more detailed troubleshooting steps or if you prefer to simple download the latest transactions, you can proceed directly to Step 6 outlined in this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

If you have any additional questions or concerns regarding your bank feeds, don't hesitate to reach out to us. We're always here and happy to assist.

SIAB
Level 7

Bank feeds have not been updating last 2 days.

@valerie49 

Try opening your QBO account on any private/incognito browser. Did you encounter the same problem?

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