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Clicking update is not updating bank feeds.
There are several reasons why your bank feeds may not be updating in QuickBooks Online (QBO), Valerie. This may be due to your bank's side that needs your attention, or if you need to update credentials in QBO.
But before proceeding, may I know the name of your bank? This will help pinpoint the root cause of the issue and offer accurate guidance to resolve the problem.
To determine whether the problem is related to your bank, sign in to your bank’s website to check. If you can sign in to your bank's website, it's a strong indication that there isn't a major connectivity issue. Next, take the following steps on your bank's website:
If no external issues are found, we can refresh the connection details.
For more detailed troubleshooting steps or if you prefer to simple download the latest transactions, you can proceed directly to Step 6 outlined in this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.
If you have any additional questions or concerns regarding your bank feeds, don't hesitate to reach out to us. We're always here and happy to assist.
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