Making sure you get the assistance you require is something that we focus on and I can help go over the ways you can reach out to support.
QuickBooks Online makes it easy to request a call back from an agent in product. You can get in touch with one of our agents by the following ways.
Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.