Hello userinfo130,
QuickBooks offers the necessary tools and resources needed to help streamline your accounting. I'll be glad to share more info and make sure you're on the right track.
Based on the details you've provided, I see you benefiting more by contacting our support team so they can share your screen and help get to the bottom of this in a timely manner. You can contact our support team using the details below:
- Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
- Social Media: Facebook, Twitter, and Instagram.
- Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Otherwise, I check out these helpful tutorials which provide more info about setting up the program. Here are some other helpful resources:
Let me know if this info helps. I'll be one message away in case you need additional assistance.
