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S P Arif S W www-arifsaha-com
Level 2

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

I tried to install Canadian QuickBooks Desktop 2019 Pro in a new laptop (HP ProBook 635 Aero G8) running MS Windows 10 Pro. The install process went smoothly, but when I tried to begin to activate my installation, it quickly ended in an error page saying "You'll need to update your software to access your Intuit Account here." More details in the snapshots below. I tried to update and reinstall many times, but nothing made any difference. Here are some of what I tried:

1Did the updates as the instructions linked from the page, both "automatic" way and "manual" way (basically do it as administrator).
2

Uninstall QuickBooks and its Runtime Redistributable then reinstall QuickBooks Desktop 2019 Pro.

3

Remove IE 11 then add it back (need reboot each time).

4

Install QuickBooks Tool Hub then use everything under "Program Problems" (except PDF one) and "Installation Issues".

5

Follow the instructions for "clean reinstall", except that the clean install button is not in the Tool Hub anymore and when I tried to do it manually the directory/folder has actually been renamed.

6

Redid most of the above with restarting the machine before, after, and between every step.

7

Upgrade MS Windows 10 to 21H2 (I think it was 20H2 before).

Do you have any idea what has happened and how to fix it? Thanks!

Here are the screenshots that show how it has kept happening:

Screenshot 2022-07-16 154929.png Screenshot 2022-07-16 155100.png This show up for 1-2 seconds Always ended up with this

25 Comments 25
Fiat Lux - ASIA
Level 15

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

Can you login to your CAMPS as Primary Contact and find your license information there? 

https://camps.intuit.com/

 

Make sure to use the latest installer file version i,e Release 17

Trish_T
QuickBooks Team

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

Hi S P Arif S W www-arifsaha-com,

 

Thanks for reaching out here.  Welcome!  It's important that you're able to get back to business with QuickBooks Desktop as soon as possible.  I'd be happy to point you in the right direction so you can get back to what you love!

 

I appreciate all of the troubleshooting steps you've taken and shared with us.  In addition, I recommend updating QuickBooks Desktop to the latest release by following this helpful guide.  If you experience the same outcome, please contact us.  It would be our pleasure to work with you directly and ensure you're able to accomplish your QuickBooks goals without further delay.

 

Feel free to reach back out if you have any other questions.  We'd be glad to help!

Tamouls
Level 1

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

I'm getting the same message when I try to migrage Quickbooks Desktop Pro 2018 to Quickbooks Online. I've updated my Desktop software, completed the Profile section in my Online account and tried all the suggestions in Quickbooks Support but cannot get past this message. What software do I have to update?

Fiat Lux - ASIA
Level 15

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

@Tamouls 

Do you need to convert your data from QBD 2018 CA version to QBO CA version? or another region?

https://quickbooks.grsm.io/Canada

https://quickbooks.grsm.io/CFIB

 

S P Arif S W www-arifsaha-com
Level 2

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."


@Fiat Lux - ASIA wrote:

Can you login to your CAMPS as Primary Contact and find your license information there? 

https://camps.intuit.com/

 

Thank you for replying. Unfortunately it seems that the license has never been connected to any online account. It was bought from Costco without any email infformatiion. Here is the screenshot of the license I took from the old - dying - installation, and it has no email information.

Screen Shot 2022-07-18 at 21.19.57 .png

Make sure to use the latest installer file version i,e Release 17


 

Yes, I downloaded the newest installer and used that.

 

Thanks!

Fiat Lux - ASIA
Level 15

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

@S P Arif S W www-arifsaha-com 

Chat Support for assistance. Otherwise, you can still purchase the one time (outright) license for QBD 2021 to upgrade your version.

Lily Lo CPA
Level 1

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

 
S P Arif S W www-arifsaha-com
Level 2

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

@Trish_T wrote:

I appreciate all of the troubleshooting steps you've taken and shared with us.  In addition, I recommend updating QuickBooks Desktop to the latest release by following this helpful guide.  

 

Thank you Trish T for replying! Yes I should added that I did download the newest QuickBooks Desktop 2019 Pro installer. I also did updating procedure afterward.

 

If you experience the same outcome, please contact us.  It would be our pleasure to work with you directly and ensure you're able to accomplish your QuickBooks goals without further delay.

 

Thank you, I will definitely try to contact you.

 

Fiat Lux - ASIA
Level 15

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

@Lily Lo CPA 

Any specific concern?

S P Arif S W www-arifsaha-com
Level 2

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."


@Fiat Lux - ASIA wrote:

Chat Support for assistance. Otherwise, you can still purchase the one time (outright) license for QBD 2021 to upgrade your version.


 

Thanks. Do you know what is the hours (in which zone) is the chat support available?

 

Thanks!

Trish_T
QuickBooks Team

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

Hi Tamouls and others who have joined this thread,

 

It's important that you're back to business as soon as possible and I feel you'd benefit from contacting us outside of Community.  This will provide us with the opportunity to work with you directly and further assist, so you can get back to what you love as soon as possible.  For more information about our Customer Support click here.  

 

Your success is our number one priority and we're always happy to help! 

 

 

S P Arif S W www-arifsaha-com
Level 2

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

Update: we contacted QuickBooks supports and the agent gave us the manual activation code and guide us to do manual activation.

 

I am a bit disappointed that the root cause is not found let alone resolved, but we are glad the QuickBooks now run normally.

 

Thanks!

gcjohnson
Level 1

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

i am having the exact same issue and i am counting on quickbooks to run my business and cannot be down.  Please tell me how to fix this error.  I cannot go back in as i am trying to install my new 2021 quickbooks and when it comes to activate it it gives me the above message.  I need this fixed as soon as possible.

 

please advise what to do

 

cindy Johnson

[email address removed]

Jen_D
Moderator

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

Thanks for joining the thread and letting us know about this registration issue, @gcjohnson,

 

We want to make sure you're able to activate your license without any issues. For now, I have a workaround you can try so you're able to complete the registration.

 

You can register the product differently using the manual registration. Do that by clicking the Help menu, then About QuickBooks Desktop. When you see the green logo, press CTRL + R + P on your keyboard.

 

If this will show you a blank page again, close and reopen QuickBooks. Make sure to use the Run Administrator option.

 

To learn more about the registration process, please see this link: Register QuickBooks Desktop using Intuit Account.

 

Let me know if you have successfully registered the program using the suggested steps. I want to make sure this is resolved and I'll be right here to provide further assistance. Have a good one!

okepnwa
Level 1

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

Hello..I am also having the same issue with desktop Quickbooks  2022.

 

I have tried all the aforementioned  solutions but still doesn't work.

 

Unfortunately It was working fine before now

Chenchen
Level 1

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

I get the same message when I try Installation Quickbooks Desktop Premier 2019.
I have completed the update of the Update QuickBooks desktop in the help options. I also downloaded and installed R17, but I still can't fix the problem. What else can I do?

Jen_D
Moderator

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

Glad you joined this thread about registering your QuickBooks Desktop software, @Chenchen.

 

Let's make sure this issue is being taken care of for you. But before anything else, may I know if you have tried the manual registration process?

 

You'll want to try clicking the Help menu, then About QuickBooks Desktop. When you see the green logo, press CTRL + R + P on your keyboard and enter your registration details. I'm re-adding the link to register QuickBooks Desktop using Intuit Account

 

If you already tried that and you're still getting the same problem, I would recommend working with our Technical Support. They will help you with program and registration concerns.

 

To get in touch with our QuickBooks Support, follow the steps below:

 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

 

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

 

Update me about the result by posting again in this thread. I'm always here to share additional insights to help fix the problem. All the best!

Chenchen
Level 1

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

Our company purchased the original Quickbook premier and installed it on multiple computers using the CD. We are currently upgrading our hardware to a tablet. This means that we can no longer use the CD-ROM to install. We tried to download and install it from the official website. We followed the instructions to update the QuickBooks desktop from the help button and downloaded and installed R17 according to the forum solution.
The problem is still not solved, we can't open our company's Quickbook files. And there is no interface that shows and prompts the user to register an account like the previous installation. Just keep popping up "You'll need to update your software to access your Intuit Account here.

I tried clicking on the Help menu and then About QuickBooks Desktop. when I saw the green logo, I pressed CTRL + R + P on my keyboard. the new screen contains the complete product information and license number of our purchase. but not the Validation code and customer number. could you please provide a Validation code for us? 

Jen_D
Moderator

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

Glad to have you back, @Chenchen.

 

If you're still unable to register the program using the manual registration, I recommend contacting our Support Team to generate a validation code for you. The code is used to automatically activate the software without going through the manual information entry. As much as I would love to handle this for you, only our live support can help you with this. Concerns like this requires account verification which we're unable to do here for security reasons. 

 

To get our Support, follow the steps below:

 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

 

When you're connected, our representative will ask the license and product number of the software you purchased.

 

I want to make sure this registration concern is resolved, so if you need further help, let me know in the comments. I'll be right here to assist you anytime. Have a good one!

Lisagal
Level 1

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

I found the solution to bypass that screen. I found it from another user here in the community forum, I can't find the original post but it has worked for me. I was installing QB Accountant Desktop 2020 on a new computer and kept getting same window "You'll need to update your software to access y our Intuit Account here.". The steps to bypass the update window is as follows: To find the File/Windows Explorer click on the search icon on your task bar:

 

Open File/Windows Explorer > View tab > Files and Folders > click the radio button Show Hidden Files, folders and drive and click Apply.

 

Delete QB Update Agent: C drive > Program Data > Microsoft > Windows > Start Menu > Programs > Startup

 

In QB2020 rename the folder C:\ProgramData\Intuit\QuickBooks2020\Components\DownloadQB30 to DownloadQB30_OLD

 

This will allow you to use QB without being prompted for installing updates.

KerryLuo
Level 1

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

i got the same issue.. what can i do….

Fiat Lux - ASIA
Level 15

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

@KerryLuo 

Make sure you are logged into Windows as Admin before running QB. Another option, disable internet connection before running QB.

merajblack
Level 1

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

Dear Sir,

 

i am also facing same issue. 

kindly guide to activate quick book 2018 pro to install in another pc and activate.

 

thanks

Meraj

MelissaWhipple
Level 1

Cannot activate QuickBooks, keep getting "You'll need to update your software to access your Intuit Account here."

I have this same problem but I can't use the help button because my screen won't allow me to go past the screen where it is asking me to update the software. I can see my company but it won't let me work in it because it says I have to open an Intuit Account. I have an Intuit Account and can log in to it and see my company. I JUST CAN'T USE MY QUICKBOOKS and I need it to process checks. I had an old version and bought a new QuickBooks Premier Plus Edition 2022 last year.

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