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Level 3

Cannot Email Invoices After Updating

I've been emailing invoices directly from Outlook for a very long time now.  I just updated my Desktop Premier to 2020 today.  I wanted to send an invoice by email and got this message "Outlook is not responding.  Please try starting up Outlook and try again."  So I restarted Outlook but I keep getting the same message.  I eventually had to print it to pdf and email the file that way.  Outlook is chosen in the Send Forms section of Preferences.  I don't know what to do now. 

 

Solved
Best answer September 25, 2019

Best Answers
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QuickBooks Team

Cannot Email Invoices After Updating

That's great to hear, Diane! 

 

Sometimes your computer just needs to reboot and refresh the programs installed on it. I'm so happy you're back in working order. Feel free to reach out if there's anything else we can do to help. :)

View solution in original post

5 Comments 5
Highlighted
QuickBooks Team

Cannot Email Invoices After Updating

Hi Diane, 

 

Happy to hear from you again! Congrats on upgrading to the latest 2020 version. I'll be happy to steer you in the right direction. 

 

Based on what you've described, I recommend uninstalling both QuckBooks and Outlook. After you've done this, proceed with installing Outlook first followed by QuickBooks. It's important you install Outlook first so QuickBooks is able to recognize the email provider. Give this a try and let me know what happens. If the issue persists, I suggest calling our phone support team for further assistance. The number to dial is 1-877-772-9158 and the hours of operation are 24/7 so you can call at your earliest convenience. 

 

Feel free to ask other questions. I'm here to help. 

 

Highlighted
Level 3

Cannot Email Invoices After Updating

Thank you James.  When I came in to work this morning and started up my computer, I checked to see if I would have the same problem.  It seems like everything is working fine now.  I guess I should have restarted QB as well as Outlook.  The idea of uninstalling both programs scared me so I'm really glad it works now.

Highlighted
QuickBooks Team

Cannot Email Invoices After Updating

That's great to hear, Diane! 

 

Sometimes your computer just needs to reboot and refresh the programs installed on it. I'm so happy you're back in working order. Feel free to reach out if there's anything else we can do to help. :)

View solution in original post

Highlighted
Level 1

Cannot Email Invoices After Updating

Hello,

 

I've been emailing invoices directly from Outlook.  Windows just did an update on my computer and I am using QuickBooks Premier 2018.  I wanted to send an invoice by email and got this message "Outlook is not responding.  Please try starting up Outlook and try again."  So I restarted Outlook but I keep getting the same message.  I restarted QuickBooks and rebooted my computer.  Outlook is chosen in the Send Forms section of Preferences.  I had to change the preference to webmail so I don't have to keep saving invoices to send. 

The issue with using the webmail is I cannot recall email addresses.  I don't always use the same person in a customer file and there is not enough room to add extra email address.

 

How can I go back to using Outlook as a preference?

 

Kim


 


 

Highlighted
Level 1

Cannot Email Invoices After Updating


@Diane18 wrote:

I've been emailing invoices directly from Outlook for a very long time now.  I just updated my Desktop Premier to 2020 today.  I wanted to send an invoice by email and got this message "Outlook is not responding.  Please try starting up Outlook and try again."  So I restarted Outlook but I keep getting the same message.  I eventually had to print it to pdf and email the file that way.  Outlook is chosen in the Send Forms section of Preferences.  I don't know what to do now.