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Level 1

Cannot login

I subscribed for self employed but it says trial expired and it goes to payment page.

If I press paynow it now tells me that I am already subscribed.

please help as soon as possible 



QuickBooks Team

Re: Cannot login

Hi there, 


Thanks for reaching out for support with your QuickBooks Self-Employed account. It sounds like your account is looping between subscription options. Don't worry, we'll sort this out. 


I recommend clearing your apps cache in your mobile device settings. The steps will vary depending on which phone you have, but typically this can be found where your general phone settings are. 


Also, try deleting the app from your phone and re-downloading it. 

If you're still running into the same issue in your Self-Employed account, I recommend getting in touch with the Self-Employed team directly by filling out the email form here: Contact Us. Ensure you're selecting QuickBooks Self-Employed from the product menu. I'm confident this team will get you back on track with your subscription. 


Let me know if you have any other questions for me. 


Have a great day!

Level 1

Re: Cannot login

I have quickbooks pro on my laptop but cannot login in, I tried my login password but it doesnt work,   I got in on Nov 5th but cant seem to get in today.  I have my license number but that doesnt seem to work either.  Should I call [removed]

Level 6

Re: Cannot login

@behappi ,

Call Intuit Data Service to ask password recovery. Otherwise, you have to purchasing a 3rd party password reset service. I notice is starts from $50