Hi bgjconstructionltd, thanks for reaching out here in the Community. Let’s ensure you’re checking the correct email address.
Please note that QuickBooks Online (QBO) does not currently support manually resending repair email notification.
To locate the message, ensure you are checking the email address registered with your QBO account. Additionally, check your spam or trash folders in case the email was filtered there.
You can search for specific email addresses from Intuit listed in this article: Receive Important Email Messages from Intuit.
If you’re still unable to locate the email, I recommend contacting our payroll live support team. Our experts have the necessary tools to review the issue further and provide a resolution in real time.
To ensure you call us at the most convenient time, please check our support hours:
- Chat with a Support expert:
- Monday–Friday: 8:00 AM to 9:00 PM ET.
- Saturday: 9:00 AM to 6:00 PM ET.
- Schedule a callback:
- English: Monday–Friday, 9:00 AM to 8:00 PM ET.
- French: Monday–Friday, 9:00 AM to 6:00 PM ET.
Please let us know if you have more questions or need further assistance.
