cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. Find out how to upgrade your subscription, manage your password, view account fees, request a refund, and much more on our account management page.
Created with Sketch. If you're experiencing a bank error, check our Bank Feed Status page before you call support.
Created with Sketch. Visit this page to subscribe to QuickBooks Status notifications.
EVE07
Level 1

Do I need to buy a new license if I want to upgrading Desktop Pro 2019 to Pro 2020?

Hi,

 

When I installed QB Pro 2020 on my computer that has QB Pro 2019, it didn't accept the license and product number that I have for QB Pro 2019.

How can I get the new license and product number for QB Pro 2020? I have a monthly subscription with Intuit Do I need to pay more to upgrade?

 

Thank you,

Solved
Best answer February 12, 2020

Best Answers
Fiat Lux - ASIA
Level 15

Do I need to buy a new license if I want to upgrading Desktop Pro 2019 to Pro 2020?

Call and ask Intuit to claim your new license and product code for QB 2020. As long as your subscription is active, you are eligible to get it for free. It would be a different case if you purchased a one time license.

View solution in original post

LauraAB
QuickBooks Team

Do I need to buy a new license if I want to upgrading Desktop Pro 2019 to Pro 2020?

Hello EVE07,

 

It's great to hear that you've upgraded to QuickBooks Desktop Pro 2020. Fiat Lux is right! When you have a subscription for your QuickBooks Desktop program through Intuit, you don't have to pay an extra fee to upgrade. I want to make sure you have the information you need.

 

Your license number is unique to the version of QuickBooks Desktop you're using. This means getting new license information when it's time to upgrade. Since you have a monthly subscription with us, you would have received an email with your upgrade information. The ability to upgrade was first released in the fall. If you have emails that far back, great! Search for an email from Intuit QuickBooks to see what your new numbers are.

 

If you've deleted or lost that email, don't worry. As Fiat Lux also mentions, you can give the QuickBooks Desktop support team a call to retrieve that information. Check out the following article to learn how to get in touch: Intuit QuickBooks Desktop software support policies

 

Don't hesitate to contact us. We'll help you get back to business.

View solution in original post

11 Comments 11
Fiat Lux - ASIA
Level 15

Do I need to buy a new license if I want to upgrading Desktop Pro 2019 to Pro 2020?

Call and ask Intuit to claim your new license and product code for QB 2020. As long as your subscription is active, you are eligible to get it for free. It would be a different case if you purchased a one time license.

LauraAB
QuickBooks Team

Do I need to buy a new license if I want to upgrading Desktop Pro 2019 to Pro 2020?

Hello EVE07,

 

It's great to hear that you've upgraded to QuickBooks Desktop Pro 2020. Fiat Lux is right! When you have a subscription for your QuickBooks Desktop program through Intuit, you don't have to pay an extra fee to upgrade. I want to make sure you have the information you need.

 

Your license number is unique to the version of QuickBooks Desktop you're using. This means getting new license information when it's time to upgrade. Since you have a monthly subscription with us, you would have received an email with your upgrade information. The ability to upgrade was first released in the fall. If you have emails that far back, great! Search for an email from Intuit QuickBooks to see what your new numbers are.

 

If you've deleted or lost that email, don't worry. As Fiat Lux also mentions, you can give the QuickBooks Desktop support team a call to retrieve that information. Check out the following article to learn how to get in touch: Intuit QuickBooks Desktop software support policies

 

Don't hesitate to contact us. We'll help you get back to business.

SloopJohnB
Level 1

Do I need to buy a new license if I want to upgrading Desktop Pro 2019 to Pro 2020?

Do I need to buy a new license if I want to upgrading Desktop Pro 2015 to Pro 2020?

Fiat Lux - ASIA
Level 15

Do I need to buy a new license if I want to upgrading Desktop Pro 2019 to Pro 2020?

@SloopJohnB 

If your QB 2015 is a one time license/outright purchase, you were only eligible to get update (not upgrade) until May 2018. You may keep using the license for good. Once you need upgrading to QB 2020, you have to purchase a new license for sure. For QBD CA version for 1 user, you may purchase it for < CAD 800.

LauraAB
QuickBooks Team

Do I need to buy a new license if I want to upgrading Desktop Pro 2019 to Pro 2020?

Hello SloopJohnB,

 

It's great that you've been using QuickBooks Desktop since the 2015 version! I'm excited to hear that you're interested in upgrading, and I'm here to help make sure you have the information you need.

 

To add to what Fiat Lux mentioned, I'd like to highlight the ways you can purchase or subscribe to the 2020 version of the software. You can subscribe to QuickBooks Desktop to have on-going access or you can purchase a copy of the software outright from Intuit or a third-party retailer. Check out the following link to learn about the monthly subscription option: QuickBooks Desktop Pro monthly subscription

 

To learn about annual subscription options or to purchase outright from Intuit, feel free to contact our sales team at 1-888-829-8589. Someone can help from Monday to Friday between 9 a.m. and 6:30 p.m. ET.

 

For third-party retailers, you can check out your local stores or online websites.

 

Stop by this thread again if you have more questions about this!

jdquinn
Level 1

Do I need to buy a new license if I want to upgrading Desktop Pro 2019 to Pro 2020?

how do I rebuy without going to the store

jdquinn
Level 1

Do I need to buy a new license if I want to upgrading Desktop Pro 2019 to Pro 2020?

how

Fiat Lux - ASIA
Level 15

Do I need to buy a new license if I want to upgrading Desktop Pro 2019 to Pro 2020?

@jdquinn 

Where are you located? If you are in Canada, you may purchase the outright license at store or marketplace.

Rebecca R
QuickBooks Team

Do I need to buy a new license if I want to upgrading Desktop Pro 2019 to Pro 2020?

Hi there jdquinn,

 

Welcome to the QuickBooks Community! I love that you've decided to repurchase QuickBooks Desktop. It's a comprehensive accounting software and I'm confident that it'll continue to meet your business' needs. We understand that it's not always possible for our customers to make it to a store to purchase our products. Let me explain the other options.

 

To repurchase QuickBooks Desktop directly from Intuit, Choose the Desktop plan that fits your business. Once subscribed you'll receive an email with all the information you need, including your new license number. You can also reach out to our Sales team on the phone by calling 1-888-829-8589

 

If you're looking to repurchase from a third-party retailer, check the website for your local store. There are lots of purchase options including buying a disc that can be shipped to your door, or a digital download. I know that Staples has lots of options but there are many other retailers as well.

 

I wish you the best of luck and I'm here if you have any other questions!

Atlantica
Level 1

Do I need to buy a new license if I want to upgrading Desktop Pro 2019 to Pro 2020?

Hi can advice on upgrade my 2013 version to 2022 version. It doesn’t accept my current license code. Needed to purchase new license key? Cheaper on upgrading? 

Fiat Lux - ASIA
Level 15

Do I need to buy a new license if I want to upgrading Desktop Pro 2019 to Pro 2020?

@Atlantica  

Where is your location? Try to install your license on QBD US and CA version to make sure. Otherwise, you can purchase a new license to upgrade your version. You can still purchase a one time (outright) license for QBD 2020 or 2021 CA version if required. 

Need to get in touch?

Contact us