Having the flexibility to edit or delete your transactions ensures accuracy across your books. QuickBooks Online Payroll is designed to give you maximum control over your company's payroll. Since the add-on is technically still active, you should be able to use the payroll module for your task. I'll be happy to assist you with this.
From what you're describing, it sounds like you're using QuickBooks Online Standard Payroll to delete your paycheque. Deleting a paycheque in Standard Payroll mostly depends on the status of the cheque and the payment method chosen for it. If the payment method shows as Cheque (not Direct deposit) and it's the most recent paycheque for your employee, you should be able to delete it using these steps.
If you're unable to do so despite having the appropriate status and payment method, it could be due to a browser issue. Temporary internet files that accumulate in your browser can sometimes cause bugs in the software. To ensure your app or browser is running the program as designed, I recommend following the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online
Another good troubleshooting step to resolve these kinds of errors is to navigate in a private/incognito window or use a different browser compatible with QuickBooks Online. Here's an article with the list of supported browsers: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed
I hope this helps you get back on track! Feel free to reach out if you need anything else.
Thank you for the tips. I was doing all those same steps. But I backed out, signed out, and took the steps you wrote to clear my cache & cookies.
I checked and I am using the latest version of Google Chrome; it's up-to-date.
The paycheque status has nothing in that field but for a short hyphen. This payroll run is dated for this coming Friday Nov 6th. There are no newer cheques than this. I have 6 to delete.
The issue came about because, I needed to manually post pay cheques and I accidently missed editing the default pay period and pay date. These 6 cheques were for August 8th paydate.
PS I decided to re-activate the payroll add-on feature JIC that was the issue.
Is this something to do with the cheque status do you think? I haven't posted in my bank to e-transfer yet so there is nothing to sync it with from my (linked) bank account. I am, as I named myself, at wits end. I need to, at the very least, edit these existing 6 paycheques dated 6 Nov 2020 to the current payroll I am attempting to input since lunch today.
Thanks for the additional information about your situation. I can shed some additional light on this so that you can take care of your cheques in Payroll as needed. When I comes to deleting Payroll cheques, the error message you're seeing refers not to the most recently dated pay cheque, but rather the most recently created.
So, if you're in the situation where you created the most recent-dated pay cheques, then went in and created past-dated cheques or cheques from a prior period, that second group is what the system recognizes as the most recent because that's the one you created last. You'll need to go in an delete those other cheques before the program will allow you to delete the recent-dated ones.
If you're still having troubles, I recommend contacting the QuickBooks Online support team outside of Community both for efficiency and because our team can take a look at the back end of your account to see what might be causing you trouble. The options to get in touch are as follows.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
Wishing you the best!