When the connection between your bank and QuickBooks Self-Employed is interrupted, the Transactions page will stop downloading bank transactions, Jaime.
These interruptions can include scenarios such as maintenance on the bank's website or QuickBooks Self-Employed, unstable internet connection, or bank errors. Here's how we can manually reconnect your bank to QuickBooks Self-Employed:
- Click the Gear icon (Profile) in the upper-right corner.
- Go to Manage accounts.
- Press the Refresh all button.
You can start categorizing the newly downloaded transactions in the Transactions page. Then, you can prepare your tax return and documents for the upcoming tax season.
Keep us posted so we can further help you if necessary.