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MJoy
Level 1

GST/HST filing

I have been using Quick books for several years. Suddenly when I file the GST/HST return I am getting an unassigned sales tax amount which is the same amount as the balance.

Line 103 and line 106 have the approperiate 

10 Comments 10
AddieC
QuickBooks Team

GST/HST filing

Hi MJoy, 

 

It's so great to hear that you've been using QuickBooks Desktop to help run your business for several years. I know how important it is to be able to file your sales tax correctly without any discrepancies. If you're noticing an unassigned tax amount, I'd be happy to point you in the right direction to get this resolved. 

Having an unassigned tax amount means there are transactions where you haven't yet assigned a sales tax code. Resolving this will take a bit of digging in your account to find out which transactions are missing an assigned sales tax code, then assigning the proper tax. Once you identify which transactions were missing a sales tax code and you assign one, the unassigned amount when you try to file should go away.

 

I know this can be tricky to do on your own, so if you'd like an agent to help walk you through the process, please reach out to our tech support team. An agent would be happy to help, and they're able to share your screen remotely to help you navigate through the process. 


I hope this helps. 

Cheers. 

 

Jninevk
Level 1

GST/HST filing

This is actually a glitch in the program - It  fails to put the correct  'tax item' information in the JE entry created on filing. the amount for Line 103 should go to HST(ON) and for Line 106 it HST(ON)(ITC)

If you correct this ont eh previous JE you filed and then refresh your report, you will see that the starting balances return to $0.

On my QB, I file for 5 companies on a quarterly basis and usually one of them has this error. I'm just surprised more people have not complained about it. Very frustrating.

LauraAB
QuickBooks Team

GST/HST filing

Hello Jninevk,

 

I'm glad to hear that you've found out where the differences in your sales tax filings were coming from and have worked out a way to correct it. I want to make sure that QuickBooks Desktop is working correctly for you, which includes the Sales Tax Centre and the way it's calculating your figures. I'll help you with this.

 

I haven't heard of other reports of this issue happening, so it's important to me that this is addressed. When this kind of strange behaviour takes place, it could signal something like data damage to the company file. Since you're seeing this across multiple company files, that may not be the case, but it doesn't hurt to check. This article can help: Fix data damage on your QuickBooks Desktop company file

 

If that doesn't bring back any results or doesn't resolve the issue, I welcome you to contact the QuickBooks Desktop support team the next time you come across it. That'll make working with you to figure this out a lot quicker and the agent will be able to see if there are further steps that need to be taken to resolve the issue. Check out the Intuit QuickBooks Desktop software support policies article to learn more about contact options, hours, and other important details. If you choose to contact via phone once you're ready, you can dial 1-833-317-2226.

 

Take care!

teevee
Level 2

GST/HST filing

I know this report is old, but i am having the exact same problem.  When I file my HST, the GL entry for the filing is not recording the amount filed for line 103 on line 103.  Therefore it's carrying over to the next period.  I cannot see how to manually fix this.  It sounds like a glitch.  

Has your problem been addressed? 

Jninevk1
Level 2

GST/HST filing

Hi

According to help at Quick Books they don't know what I am talking about and did not help. What I do is go back and look at a correct previous JE that QB made and then I edit the incorrect one so it looks the same. It is not so much  entering 'Line 103' etc it is under the heading of 'Tax Item' that you need to enter HST (ITC) on sales, etc. Then refresh your report and it should be fixed up. This is an annoying problem and if people don't realize it is happening, there are going to be lots of incorrect HST filings! I wish they would address the issue.

teevee
Level 2

GST/HST filing

I've tried to reply to this twice and I keep getting an error!

teevee
Level 2

GST/HST filing

Yes you are right.   I've fixed the line item, but this should be entered automatcially, not manuall.   QB needs to fix this. I'm waiting on a call from them under my warranty (bought new yesterday as an upgrade to QB ES 2013). Times running out on their window for the call.  Not holding my breath!

I did pay too much HST a couple of years ago before I figured it out.   Shouldn't have to manually enter this every filing. 

Jninevk1
Level 2

GST/HST filing

ohhh good luck! If you get this resolved or they find a fix, can you let me know. Happened to me again last week. I just upgraded too, so fingers crossed that my next filings work properly!

tstourac88
Level 1

GST/HST filing

I am having this problem too. It seems to be a specific file I think! This is the detailed version and I should talk to QB. When you go to file a sales tax it creates a journal entry with multiple lines. It should create two lines at the bottom with amounts for the Total GST (line 105) and then another line for the Total ITC's (line 108). In each of these lines the Tax Item should be preassigned to go against either GST on purchases or GST on sales. However in some cases it does not automatically assign the sales tax item codes which then results in amounts that come up in the Unassigned Sales Tax Item Report in the FOLLOWING tax return. If you do not manually go and update the GST journal entry that was created when you filed the previous sales tax, with the sales tax item codes, there is an option to rather choose to add it to your return. THIS WOULD RESULT IN DOUBLE PAYING YOUR LAST GST! And this just continues forward compounding the issue and you end up paying the government way too much! Hmm I wonder if they are in on this glitch?

Jen_D
Moderator

GST/HST filing

Thanks for sharing some detailed information about your GST/HST filing, @tstourac88.

 

I want to make sure the right people can help you further with assigning the sales tax codes properly. With this, I do recommend reaching out to our team so they can take a look at this unexpected issue, and report it to our engineers.

 

To contact us, follow the steps below:

 

  1. Go to the (?) Help menu, then select the Search tab.
  2. At the bottom, select Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to the Choose a way to connect with us section.
  5. Choose Chat with us to initiate a discussion with a live agent.

 

Please come back here anytime for any updates about the call. I want to make sure this sales tax filing concern is taken care of. I'm also here if you need further help with QuickBooks.

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