Has anyone else had this issue - I am trying to update my bank transactions however I am stuck in a continuous loop with Scotiabank for signing in

[Fiat Lux - ASIA]

Try opening your QBO account on any private/incognito browser.

[JamesM4]

Hello audysbooks. It's vital you're able to connect to your bank with ease. Rest assured, I've got your back. To get started, I recommend trying out the steps provided by Fiat Lux - ASIA above. This is a good way to by-pass any browser-related issues. Let us know what happens. I'll be here to help. 

[audysbooks]

Hi James

I did try on a VPN. That didn’t work either 

[audysbooks]

I tried. Didn’t work 

[JamesM4]

Hello audysbooks. Our engineers have been made aware of this issue and they're working hard to help get you back on track with your work. While there isn't an estimated time frame for a fix, I encourage you to contact our support team so they can add your account to the investigation. This ensures you stay updated about the investigation. Here are our contact details:

• Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else. 

[audysbooks]

Thanks!  I have left a couple messages that way and have had no acknowledgement.  To say the least I am disappointed and frustrated.  I need to complete my books for taxes (yes my fault for not keeping up however I have over 25 clients I work on and don’t seem to get time for me)

[Fiat Lux - ASIA]

@audysbooks 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

[Amanda-B]

Hey there audysbooks,

Thanks for reaching out to us here. QuickBooks Online is a great tool that allows you to connect your bank to your QuickBooks account. It's important that your bank is connected properly so that your books stay balanced. I can provide some information about updating bank transactions.

It may be browsing data on your system that is preventing the software from doing what it is supposed to do and not being able to update your bank transaction into QuickBooks Online. Here are some steps to resolve issues that are caused by browsing data:

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If you are still not able to update your transactions, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting as well as view your screen to see what may be causing the issue. You can reach out to them using one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

If you have any other questions, feel free to reach out here.