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Iman-Alinejad
Level 1

Hi, I contacted Anthropic support and they confirmed the issue is on QBO's side. My Canadian QBO account can't authenticate with Claude with region error.

Every time I attempt to authenticate my QBO account through the Claude connector, I receive the following error from Intuit: "Uh oh, there's a connection problem. Sorry, but Claude didn't connect. Please try again later." With the developer detail: "Unfortunately, the app you've selected isn't available for use in your country." ACCOUNT & ENVIRONMENT DETAILS • Location: Canada • QBO Account Type: Tested with both Accountant portal account and direct Admin company account • Browser: Tested on multiple browsers • Connector Status: Added as a connector in Claude settings (shows "Configure" with Disconnect/Remove options, meaning it is added but OAuth never completes) STEPS ALREADY TAKEN 1. Added the Intuit QuickBooks connector via Claude Settings → Integrations 2. Attempted OAuth authentication — error page appears on Intuit's side 3. Removed and re-added the connector multiple times 4. Tested with both my Accountant portal login and a direct Admin QBO account 5. Tested across different browsers 6. Confirmed that QuickBooks Online itself works normally in Canada — this appears to be specific to the Claude ↔ Intuit OAuth integration

1 Comment 1
Aldren18
QuickBooks Team

Hi, I contacted Anthropic support and they confirmed the issue is on QBO's side. My Canadian QBO account can't authenticate with Claude with region error.

I understand the importance of this feature for your workflow, and appreciate the effort you’ve put into trying to get it working. The QuickBooks Online integration with Claude is currently exclusive to U.S. accounts. Since your company is based in Canada, the authentication is failing, even though the connector appears to be added correctly. You may want to use Intuit’s built-in AI feature directly within QuickBooks Online to help you with your tasks as a workaround.

 

I'll keep this conversation open for any updates or questions you may have.

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