Duplicate income often occurs when downloaded bank transactions are added instead of being matched to existing transactions in QuickBooks Online (QBO), Galya.
To resolve this issue, I suggest reviewing the Profit and Loss (P&L) report and drilling down into the income account to locate duplicate transactions. If invoice payments and bank deposits are posted to the same income account, this will cause duplication. Ensure that deposits downloaded via bank feeds are matched to existing invoices or transactions in QBO, rather than being added as new entries. Otherwise, exclude the duplicate in your online banking to prevent this issue.
Once you've completed these steps, please recheck your P&L report to ensure that the income is no longer doubled.
Don't hesitate to let us know if you have any questions or concerns.
