How do I reverse a credit card transaction?

[LauraAB]

Hi there pinnacleentmgmt,

Thanks for joining us and being a part of the QuickBooks family! From your question, it sounds like you're also using QuickBooks Payments, which is a great for accepting customer payments online using credit card.

When it comes to refunding a credit card payment made through QuickBooks Payments, there are a few steps to follow. I have an article that outlines the steps you need to take: Refund a credit card payment

If you'd like to take the extra step of making sure it was processed in the back end, feel free to give the Payments team a call at 1-833-317-2226 from Monday to Friday between 9 a.m. and 8 p.m. ET. An agent can even help walk you through the steps if you'd like!

That should get you on your way. Take care and have a wonderful week. :)

[leaman5]

Client has posted all the credit charges as payments and vise versa is there any easy way to reverse these entries

[PatriciaT]

Hi leaman5,

Thanks for joining us here. Ensuring your books are accurate is essential for the running of your business. I'll be happy to help.

Once you enter a transaction in the system, you can't switch it to another transaction type. If a selected transaction type wasn't correct when saving an entry, you'd need to delete the entry and re-enter it as desired. To guide you with this, here are some articles.

• Void or delete transactions in QuickBooks Online
• Use the audit log to re-enter deleted transactions

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