The error message you've received indicates that you need to complete the FINTRAC application and submit all the required documents, @amharveybookkeep.
However, since you mentioned that you've already submitted everything, I recommend reaching out to our Live Support Team to confirm your submission and investigate the cause of the error. Here’s how to get in touch with them:
- Log in to your QuickBooks Online company.
- Click on the (?) Help icon.
- Select the Search tab to enter your question and find relevant Help articles.
- Click the Contact Us button and choose your preferred method to connect with them.
QuickBooks Online support hours are as follows:
Easy Start, Essentials, Plus
- Monday–Friday from 8:00 AM to 9:00 PM ET and Saturday from 9:00 AM to 6:00 PM ET.
Advanced
- Monday–Friday from 8:00 AM to 9:00 PM ET and Saturday from 9:00 AM to 6:00 PM ET.
For details on what will happen if you can't provide the requested information, as well as other important information about FINTRAC, please refer to this resource: What you need to know about FINTRAC.
Just click the Reply button below if you have additional questions.
