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Level 1

(HSBCNET) Something isn't working here. Sorry, we can't update your account right now. Wait a few hours and try updating again. (163)

 
3 Comments
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QuickBooks Team

(HSBCNET) Something isn't working here. Sorry, we can't update your account right now. Wait a few hours and try updating again. (163)

Hi alan42,

 

Being able to sync your bank account with your QuickBooks Online account is a great way to save time and have your account match your bank transactions. I can help go over how to get your bank synced.

 

If you run into an error when trying to sync or update your bank information into QuickBooks Online we have some steps to try to get this resolved. I suggest going through the steps in this article first to try and find where the error is. If you followed those steps and still cant update you can unsync your bank account from your account and try syncing it again. In order to disconnect your bank account you'll need to follow these steps:

 

  1. Go to the Banking menu or Transactions menu.
  2. Select the blue tile for your bank account.
  3. Select the pencil ✎ icon to edit the account, then select Edit account info.
  4. Select the Disconnect this account on save checkbox.
  5. Select Save and close.

Once disconnected you can sync it again by following the steps here. When looking for your bank try using the banks website link instead of searching the name as this can also sometimes cause errors.

 

If you have further questions I'd recommend contacting our support team using one of the following options.

 

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social MediaFacebookTwitter, and Instagram.

 

Have a great day!

Highlighted
Level 1

(HSBCNET) Something isn't working here. Sorry, we can't update your account right now. Wait a few hours and try updating again. (163)

I am getting the same error message as the prior QB user. HSBCNet say they don't support QB. That this is a QB issue. I've followed all the procedures you recommended.

Highlighted
QuickBooks Team

(HSBCNET) Something isn't working here. Sorry, we can't update your account right now. Wait a few hours and try updating again. (163)

Hi there Mike,

 

Thanks for reaching out to let us know that you're experiencing the same interruption with the connection between HSBC Net and QuickBooks Online. I want to make sure that you're able to take advantage of all of the fantastic tools that QuickBooks Online includes, such as the bank feed which makes entering your transactions a breeze. 

 

Our engineering team is currently working hard to get this connection repaired so that you and other users can get back to business. If you would like email updates when there is a fix for this interruption, you can reach out to our support team at one of the methods below. An agent will be able to add your name to the list of users affected by this issue.

 

In the meantime, there's a workaround that you can use to manually import the transactions from your bank account into QuickBooks. This will involve downloading the transactions from your online banking platform beginning from the date that the connection was interrupted, and manually importing them following the steps in the article below. On occasion, this method causes duplicate transactions to be pulled into QuickBooks. If this happens, all you need to do is select the duplicates and click Exclude to remove them from the feed.

 

 

Here's how you can reach out to our support team:

 

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social MediaFacebookTwitter, and Instagram.

 

We'll have you back to business as soon as possible!