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Level 1

I am getting the error when starting a T2: Failed to save. Cannot read property 'id' of undefined. I have tried importing the file without success.

 
3 Comments
QuickBooks Team

Re: I am getting the error when starting a T2: Failed to save. Cannot read property 'id' of undef...

Hello there, @justinhearn8.

 

Let's rule out the possibility of a webpage issue by using an incognito or a private browser. I’m here to help you. 

 

Here are the shortcut keys to open an incognito in all supported browsers:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If it works, then we’ll have to clear the browser’s cache to optimize QuickBooks Online in this browser.

 

You may also try switching to another supported browser if the error persists.

 

Also, if you want to learn more "How do I" steps in QuickBooks Online, you can always visit our Help Articles page for reference.

 

If you have other concerns, just leave a comment below so i can help you further.

Level 1

I have tried all of the below browsers and the Desktop version without success. The same error continues to come up. What are my next steps?

 
Moderator

Re: I am getting the error when starting a T2: Failed to save. Cannot read property 'id' of undef...

Thanks for getting back to us, justinhearn8.

 

I appreciate you for trying the basic steps troubleshooting provided by my colleague. I've checked and found no reported issues related to this error.

 

Since the steps above are not working, I suggest contacting our QuickBooks Support Team. They will investigate what's causing the issue and fix it for you. Also, they'll notify you through email once the information is available.

 

Here's how:

  1. Click Help (?).
  2. Click Contact us.
  3. Enter a short description of your concern.
  4. Then, click Let's Talk.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

We'll be around whenever yo need help.