Hi there, info2370. When there is an excessive amount of data, this local cache becomes full or corrupted. To fix this, we can refresh the app to clear the locally stored cache and force the app to pull a fresh set of data directly from the QuickBooks servers.
To start, please ensure you're connected to the internet, then perform the steps below:
For iOS:
- Tap the Menu ☰, then tap Settings.
- Click the Refresh Data.
- To confirm, click Refresh Now.
For Android:
- Go to Menu ☰, then tap More Options ⋮.
- Tap Settings, then Refresh Data.
- Tap YES to confirm.
Alternatively, you can uninstall and reinstall the QuickBooks mobile app. Reinstalling ensures you have the absolute latest version of the app's components and default settings.
You can also check out this article for guidance when you're experiencing problems with the QuickBooks mobile app: Fix common issues in the QuickBooks mobile app.
Feel free to return whenever you need further assistance.