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Level 1

I can not get the recurring transaction to open - all I have is a spinning green circle?

 
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QuickBooks Team

I can not get the recurring transaction to open - all I have is a spinning green circle?

Hi there, 

 

It's essential you're able to open your recurring transactions so you can view/edit them. Don't worry, I'd be glad to give you a hand from here. 

 

Based on what you've described, I suggest clearing cache and cookies on your browser. Doing this helps fix most issues the site may be having. You can do this by following the steps in this article: Clear Cache and Cookies. Once you've done this, try opening the recurring transaction again and let me know what happens. I also suggest trying a private/incognito window and let me know if you're still seeing the spinning circle. 

 

In case you need an article with more info on recurring transactions, check out this article here. Otherwise, feel free to reach out in the comments below if you need anything. I'll be one message away.