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Level 1

I Cannot find my customer's file on profile

Hi there,


When I open my laptop and try to open my client files from windows explorer, it show s error message "cannot find file". I also tried to to open from my one drive backup, and also try to download from my cloud and open it, but still same error message and cannot open. I can see the files on windows explore, but profile don't recognize.

I also tried to open from Profile, "file", and "open", then I opened the folder that I am saving , but software cannot find any files that I am saving. 

It was working well until yesterday. Can anyone help?

1 Comment 1
ProFile Duncan
ProFile Team

I Cannot find my customer's file on profile

Hi, thank you for using Intuit ProFile Community

Try clicking on the file from Windows explorer to open it. If it does not open give us a call at 1-800-452-9970 for an agent to assist you

I apologize for the inconvenience  but hope this helps