I cannot update the banking info for one of my clients. QBO is saying "we cant get your data right now. We'll have it back up as soon as we can. Check back later"
I love that you're able to use QuickBooks Online to work with your clients! I hope you're both enjoying the ease of access and the way the program facilitates working together on their businesses' books. I know how big a role the banking feeds can play in managing books, and I want to make sure you and your client are able to get back on track with this.
Since both QuickBooks Online and the bank feed connections use the Internet, these kinds of issues can occur for various reasons. Among those reasons is that there are temporary Internet files or other app, browser, or cache related issues. To make sure that's not the case, I recommend taking the following troubleshooting steps.
Reset your Internet or try on another computer or device
Take these steps one-by-one to see if the message you're getting is cleared up. If those don't do the trick, don't worry, I've got a few other suggestions.
The first is to make note of any numerical codes included with the error message, which you can then search in the QuickBooks Community for solutions. Banking feed errors often have a message accompanied by a number in brackets at the end, such as (102) or (105) for example. Related Community help articles explain the error in more detail and give you suggestions for fixing the issue.
In you're seeing the message about being unable to get the data on an established or connected banking feed, here are some steps for your client to take in the bank feed.
Click the pencil icon on the tile for the affected feed.
Choose Edit sign in info.
Re-enter the sign in info.
Click Save and connect.
Do these steps even if the sign in information hasn't changed. Sometimes this can be just the jog the system needs to get the feeds flowing again.
Finally, the next step collecting more information, such as which bank feed is impacted, whether the error is occurring on initial connection or an established connection, and how long the error has been going on for. To do this, I recommend contacting the QuickBooks Online support team outside of the Community forum as this will give us the opportunity to verify the connection on the back end and escalate the issue to our engineers if needed. Here's how to get in touch.
Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.