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I have a non-resident from Korean(student)and the programme remove the basic personal amount on line 30000 but not from line 58040 on form ON428 why? now my customer got a letter the CRA that she owes

I have a non-resident from Korean(student)and the programme remove the basic personal amount on line 30000 but not from line 58040 on form ON428 why? now my customer got a letter the CRA that she owes

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ProFile Team

I have a non-resident from Korean(student)and the programme remove the basic personal amount on line 30000 but not from line 58040 on form ON428 why? now my customer got a letter the CRA that she owes

Hi, thank you for using Intuit ProFile Community

ProFile is designed to calculate non-refundables based on entries on schedule A and then the result on schedule B. When I tested, if federal basic is not allowed provincial is not also. 

 

If you need further assistance give us a call at 1-880-452-9970 for an agent to help investigate.

Hope this helps