I have a payment scheduled for the 18th. I'm trying to change the pay method, but the system is blocking it. Do you know why?

Hi, @management12. I’m here to help you understand why you cannot update your payment information.

To provide the most accurate solution, I need a bit more clarity on the "block" you're experiencing. Could you share the specific error message or code you see when trying to save the new details?

If you are updating a QuickBooks payment subscription, make sure that you're using a Canadian-based payment method. If your update is failing, please check the following based on your payment type:

1. For debit cards, contact your bank to confirm that the card is enabled for recurring online subscriptions.
2. For credit cards, reach out to your card issuer (American Express, Visa, or Mastercard) to ensure there are no holds or cross-border restrictions preventing the transaction.
3. If you're using PayPal, call their support or the bank linked to your PayPal account to verify that the billing agreement is active.

Regarding your question about the date shown, if you are seeing a transaction on your statement, yes, QuickBooks automatically debits the subscription fee from your primary payment method on your specific billing date.

However, if you mean something else. Please reply to this thread with any additional details to help me provide the best solution.

I’m standing by for your reply so we can get this resolved for you.