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info2171
Level 1

I have subscribed with my second company and the app mentions I have a subscription issue. Please help me. Thanks

Subscription issue

1 Comment 1
ClaireSamanthaS
QuickBooks Team

I have subscribed with my second company and the app mentions I have a subscription issue. Please help me. Thanks

Let's go through some basic troubleshooting steps to help you resolve your issue, info2171.

 

To address your concern effectively, could you please provide a specific error message that you receive? Any additional information would be greatly appreciated.

 

You can access your new second company in a private browser or incognito window. If you still encounter a subscription error, you can clear your cache and cookies, as old data can cause loading issues in QuickBooks Online.

 

If the problem continues, we suggest reaching out to our customer Phone Support team for assistance. They can securely verify your identity, as subscription issues require confirmation.

 

Here's how you can contact:

 

  1. Go to Help and choose the Search tab.
  2. In the search field, type in contact support.
  3. Click the Contact Us button.
  4. Select between the methods to connect with our support.
  5. Follow the on-screen steps based on your choice.

 

When everything is running smoothly for you, check out this article for tips on managing your billing, payment, and subscription info in QuickBooks. Keeping your billing and payment details organized helps make sure your records are accurate and avoids any mistakes that could cause financial issues.

 

For additional questions and clarifications, you can drop by below, and we'll be right here to lend a helping hand.

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